Troubleshooting MacMail

A recent Apple update released 11.06.2018 is modifying existing Mac Mail account settings by removing the domain from the username resulting in a failure to authenticate with Ashland Home Net mail services due to an incorrect username. This issue affects any domain for Mac Mail users that are on a recent version of MacOS X with automatic updates or who have manually installed the most recent update dated 11.06.2018. Any email clients other than Mac Mail on MacOS X should be entirely unaffected.
To resolve this issue simply append the @ and the appropriate domain to the username for both the Incoming and Outgoing settings in Mac Mail (your username should be your FULL email address, i.e. "" or "", for example, not just "myname").

Step-by-Step Instructions

  1. In MAIL, click the menu at the top and select PREFERENCES.
  2. Click the ACCOUNTS button and select your Ashland Home Net email account in the left-hand pane.
  3. Click on the SERVER SETTINGS tab. You should see something like below:

  4. Change the USER NAME field for BOTH Incoming Mail Server and Outgoing Mail Server to your FULL email address (i.e.,
  5. Click on the [SAVE] button to commit your changes.
  6. Repeat steps 3-5 for any additional Ashland Home Net email accounts.
If updating your username to your full email address does not resolve your issue please contact us at 541-488-9207 for Technical Support.