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11/6/2018

Mac Mail Issues

Mac Mail Issues


A recent Apple update released 11.06.2018 is modifying existing Mac Mail account settings by removing the domain from the username resulting in a failure to authenticate with Ashland Home Net mail services due to an incorrect username. This issue affects any email account for Mac Mail users that are on a recent version of MacOS X with automatic updates or who have manually installed the most recent update released 11.06.2018. Any email clients other than Mac Mail on MacOS X should be entirely unaffected.
 
To resolve this issue simply append the @ and the appropriate domain to the username for both the Incoming and Outgoing settings in Mac Mail (your username should be your FULL email address, i.e. "myname@ashlandhome.net" or "myname@opendoor.com", for example, not just "myname"). A Step-by-Step Guide for fixing this can be found at http://ashlandhome.net/default.asp?pg=support_troubleshooting_macmail. Additional guides for configuring Mac Mail can be found at http://ashlandhome.net/default.asp?pg=support_email.
 
If updating your username to your full email address does not resolve your issue please contact us for Technical Support at 541.488.9207.


Posted By: AHN Support

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