News



12/30/2018

Notice of Changes in our Billing Terms and Collection Policy Effective January 1, 2019


Thank you for choosing a local small business to provide your High Speed Internet, Cable TV and Internet Phone Service (VOIP) in the big business of Telecommunications.  Please note the following changes to our billing and collection policies effective January 1, 2019:
 
Our terms will remain Net 20 Days (payment is due 20 days after the billing date); however, the grace period we offer for you to pay before your service is interrupted will be reduced.  If your account is still past due on the due date of your second open bill, your services will automatically be shut down on that day or the next business day.  Instead of the current two reminders, you will only receive one reminder with the expected payment and service termination date notice on it.  With this notice there will be a late fee of $5.00 (previously $3.00).  We will make a reasonable effort to contact you the day before your shutdown date in an effort to collect payment and to avoid service interruption.  If we are unable to reach you, your service will be suspended and a re-connection fee of $10 for internet and/or $25.95 for TV will apply.  If your account is shut down for non-payment, before your service is restored, you will need to be set up on automatic bill payments where your credit card or bank account is charged on your bill cycle date.  If your account remains unpaid after service has been suspended, we will turn your account over to Southern Oregon Credit Services for collection agency within 30 days.
 
Cancellations must be in writing. You can email us at customercare@ashlandhome.net or go to our web site and use the link ashlandhome.net/default.asp?pg=formcancellation to let us know the date of your service cancellation. Please note cancellations can only be processed during normal business hours.
 
We know email billing can easily be overlooked and we want to make paying your bill as easy as possible.  We encourage you to use the online bill payment system that you have access to with email billing.  This allows you to choose when to pay your bill and we have no access to your account information.  If you prefer, we can automatically charge a credit card or make an ACH withdrawal from your bank on your bill cycle date if you sign up for autopay.
 
If your payments are made automatically by checks issued through your financial institution, please allow at least one week for mailing from the date your financial institution issues the check in order for the check to arrive by the billing due date.
 
Our hope is that the new policy will streamline our billing practices and make the process less cumbersome for both of us.  Please contact us if you have any questions, if you want to change your billing cycle, or if you wish to change your payment method to one that better fits your needs.
 
Your Ashland Home Net and Rogue Broadband Team


Posted By: Dena Matthews

Back

List All News